Account Management
Premium accounts are serviced by a dedicated account manager who liaisons with your corporate office. This high-level professional assists you with managing your product portfolio, strategy and launches, troubleshooting problems and communicating with Superior’s corporate office. 

Program Management
Every Premium account also is supported by a program manager located at Superior’s corporate office, who works in tandem with the account manager to handle projects. Tasks include documentation of customer requirements, communication throughout the value chain, project management and status reports.

Inventory Management
An analyst specific to your account reviews your inventory levels and makes purchase recommendations to help minimize shortage and overstock.  We can assist in managing product launches and transitions, establishing min/max and initial channel fill. Our team also can help you reach your objectives related to fill rates and inventory turns. 

Customer Service
A customer service specialist completes the circle of support for Premium accounts, by assisting with the daily management of orders, scheduling and tracking.  Orders can be placed via phone, fax, EDI, e-mail or e-fax.  We also offer a 24/7 online ordering system (SOLO),  which includes convenient status reports about your account and orders. 

Accounting
We extend credit to qualifying customers and provide daily invoicing.  Account summaries can be viewed through our on-line customer portal, SuperiorNet. Depending on your program, Premium accounts also may receive MDF funds, VIR or other incentives.  Our team tracks these monies and provides detailed monthly statements.